Help
Short answers to the questions people ask most.
Draft text. It needs legal review before launch.
How do I book a place?
Search by place, dates and guests. Open a listing, pick your dates on the calendar and check the price. The total shown includes every mandatory fee. Then reserve: some places confirm at once, others need the host to accept within 24 hours.
Is my payment real?
No. This version runs in test mode. No real card is charged and no real payout is made. A banner on every page says so.
Can I cancel?
Yes. The refund follows the cancellation policy the listing had when you booked. You see the refund before you confirm. Read the cancellation policies page for the rules.
How do I contact a host?
Use "Message host" on the listing or from your booking. Phone numbers and emails are shared after a booking is confirmed.
How do I see or delete my data?
Open your account page. You can download everything we hold about you as a JSON file, or delete your account. Deleting removes your personal details; payment records are kept without them.
Something is wrong with a listing
Use "Report this listing" on its page. A moderator will look at it.